During 2020, we developed terms to address Covid-19: a clause that lets the customer suspend professional services and provides a procedure to restart. It looks like we're not out of... read more →
We're excited to announce that we've posted a complete new library of clauses here at TechContracts.com. ABA Publishing is about to release the 3rd edition of my book, The Tech... read more →
“Don’t cross the streams,” says Egon in Ghostbusters (the 1984 original). “It would be bad.” Why? “Try to imagine all life as you know it stopping instantaneously and every molecule... read more →
Some intellectual property indemnities exclude claims about IP registered after the contract's effective date. The tech provider argues that it shouldn't be responsible for IP it didn't know about when... read more →
Cloud services providers often say they can't negotiate their SLAs. All customers get the same SLA, so customizing terms for one customer would require changing procedures used for everyone. That's... read more →
IT providers often argue that they can't negotiate service level agreements (SLAs). They're right in most cases, but with important exceptions. SLAs govern procedures for fixing broken technology, as well... read more →
An assignment clause governs whether and when a party can transfer the contract to someone else. Often, it covers what happens in a change of control: whether a party can... read more →
Today, we updated one of Tech Contract Academy's key sample contract forms: the Hybrid Cloud Agreement with Professional Services. It's available to you, along with the rest of our forms,... read more →
Contract drafters regularly confuse cloud services with traditional products and services. They approach software-as-a-service and other cloud services as if they were either software products or old-style services, like professional... read more →
The one hour webinar David Tollen presented on December 3rd is now available online. Click here to access it through our host, The Western Banker's Association. The presentation addresses how... read more →
On Wednesday, October 2, David Tollen will join a distinguished panel to present a webinar on service level agreements. The program starts at 10:00 a.m. PDT (1:00 p.m. EDT) and... read more →
On August 26, David Tollen will be speaking at the 2019 Education Summit & Regulatory Compliance Conference -- a Western Bankers Association (WBA) event. David is giving the Technology &... read more →
Most SaaS vendors rely on automatic renewal terms -- and love them. If the customer doesn't think to cancel shortly before the term ends, the contract automatically renews. But the... read more →
The feedback license appears in many tech contracts. It usually gives the vendor a broad, perpetual license to any "feedback" from the customer's staff: any suggestion about the vendor's products... read more →
David Tollen will be speaking and teaching about tech contracts at two events next week, and both are available to the general public. They're below. Live Program, Wednesday 4/17/19, 6:00... read more →
Recently, I sat down for a “Thought Leader” discussion on the Coming to the Table video podcast. It’s a program on the future of negotiation, hosted by Keld Jensen and the Thunderbird... read more →
Some businesspeople and lawyers debate whether proposed contract terms would be fair. I think that’s an unhelpful view of contracts, for two reasons. First, it’s hard or even impossible to... read more →
Colin Levy just posted an interview with our founder, David Tollen. Colin is corporate counsel at Salary.com, and he runs a great blog about legal innovation and legal technology, at... read more →
By David W. Tollen Your client or colleagues wants “friendly” contract terms, to avoid offending the other side. For instance, you’re the vendor, and you have two pretty tough-sounding clauses... read more →
We are excited to announce that David Tollen's law firm has won another award. Sycamore Legal, P.C. won Technology Sector Contracts Law Firm of the Year in California, for 2018 --... read more →
Today, David Tollen was interviewed on Ugandan television about his upcoming training program in Kampala -- and about technology agreements in Africa. (This YouTube version seems to pause for a... read more →
By David W. Tollen You're negotiating a contract, and you send your company's standard form agreement. The other party then marks it up -- "redlines" it -- and sends it... read more →
