The very public argument between CrowdStrike and Delta Air Lines offers a window into a topic few understand: the exclusion of consequential damages in typical IT contracts. David Tollen, our founder, explains in this short video.
If you’d like to learn more, our Tech Contracts Master Class™ covers consequential damages in detail (course 3, Liability Terms). And all our trainings help you draft and negotiate IT contracts better, faster, and with more confidence. Visit here to learn more.
Free on YouTube: Tips for Tech Salespeople, from David Tollen’s Presentation at Revenue Acceleration Summit
“If you hit your customer with unfriendly contract terms late in the sales process, you risk negotiation delays and lost deals.” The reality is simple:
September 8, 2026