Your SLA does not replace your warranty
This week’s musings on tech contracts… An article I read recently says, “Traditional warranties that cover product defects for a set time are giving way to SLAs [service level agreements], which focus on service availability and performance.” I’ve heard similar arguments elsewhere, in most cases citing the rise of software-as-a-service (SaaS) as the driver behind […]
Updated Course Announcement – Top 6 Mistakes
Let’s face it – Contracts about information technology are complex, and often confusing. (“SaaS?” “Cloud?” “On-Premise Software?” “Artificial Intelligence?” “Gen-AI?” “SLAs?”) And small mistakes in your contracts can be costly. We can help. We’ve recently updated our popular on-demand course, Top 6 Mistakes in SaaS, AI, and Other Cloud Agreements. This short (appx. one hour) course will help you avoid […]
Two NEW On-Demand Programs from Tech Contracts Academy
We’re pleased to announce two new recorded focused topic programs are available on-demand now from Tech Contracts Academy. See below for details and a sample chapter of each program. Recorded earlier this year, both programs are up-to-date with the latest information to help you draft and negotiate technology contracts better, faster, and with more confidence. Both programs […]
Don’t grant a license to SaaS, AIaaS, or other cloud services
Many software-as-a-service (SaaS) contracts grant a “license” to the vendor’s software. So do a lot of other cloud services agreements – on offerings like PaaS and AIaaS (artificial intelligence as-a-service). That’s a mistake, at least in the U.S. and jurisdictions with similar copyright laws. Licenses authorize reproduction of on-premise software (generally). Customers don’t reproduce SaaS […]
THIS WEEK: AI WEBINAR
This is your last chance to enroll in THIS THURSDAY’S webinar, AI in the Legal and Contracting Professions: Today and Tomorrow.
Final Live Trainings of 2023 from Tech Contracts Academy
Don’t miss your chance to enroll in our FINAL trainings in 2023: Tech Contracts Master Class series, new webinar about AI.
New Trainings this Fall, with AI Content
Tech Contracts Academy offers multiple training options this fall, including a brand new webinar all about artificial intelligence (AI) in the legal and contracting professions, as well as returning courses enhanced with new AI content. All taught by industry expert David Tollen, author of The Tech Contracts Handbook, our classes are conveniently available via distance […]
Final Spring Master Class Next Week – But Recordings Available
Our spring Tech Contracts Master Class Series wraps up next week. But it is not too late to join and access all four classes: Recordings for the first three classes are available for a limited time (see dates below). Taken together, these four online Tech Contracts Master Classes, taught by industry expert David Tollen, will prepare you […]
Why Not to Use “License” Agreements for Software-as-a-Service (SaaS) Deals
This article has been updated with a new one: “Don’t grant a license to SaaS, AIaaS, or Other Cloud Services.” Many software-as-a-service (SaaS) contracts grant a “license” to the vendor’s software. That’s a mistake. Licenses authorize making copies of on-premise software. Customers don’t copy SaaS, so they don’t need a license. And if you’re the […]
Ten Key Data Terms in IT Contracts: An Issue-Spotter (Updated)
Here are ten issues to consider when addressing data in IT contracts. This issue-spotter serves both customers and providers, though generally the former benefit more from data protection. Type of Deal: If your contract involves cloud services (SaaS, PaaS, etc.), the provider will hold customer data. So data terms become important for the customer. On […]