This Policy was last revised on June 5, 2024.

This Policy overrides/replaces any policy of a third party, including without limitation Program hosts/platforms (such as GoToWebinar, GoToMeeting, teach:able).

This is the Refund Policy of Tech Contracts Academy^® LLC (“Tech Contracts Academy,” “TCA,” “we”). Where a capitalized term is used in this Policy, and is defined in TCA’s Terms of Use (“TOU”), the TOU’s definition controls. TCA’s TOU is available here. 

For inquiries about TCA Programs and this Policy, including if you have difficulty logging into or enrolling in a Program, please reach out to [email protected].

I. Public TCA Programs

A. No cancellations or refunds are provided if you attend/use any part of a Program or its Materials (whether live or recorded), or after your Paid Enrollment Term expires (whether or not you used any of the Program or its Materials).

1. 1. “Paid Enrollment Term” or “Term” means the length of access to a Program and its Materials (including (where applicable) a recording), for which your payment has been received. Term lengths vary by Program and are governed by the description of each Program.
   2. Exception: If time remains in your Paid Enrollment Term, and your recording access (where applicable to your purchase) is rendered unavailable, you will be provided access to a substantially similar recorded Program for the remainder of your Term (if available). If a substantially similar recorded Program is unavailable, you will be offered a partial, pro rata refund based on the length of time remaining in your Term.

B. You may cancel your enrollment and receive a partial refund (described below), so long as you do so prior to the start of a live Program (or any part thereof), and you do not attend/use any of a Program (live or recorded) or its Materials, subject to the following:

1. 1. If an enrollment is canceled, TCA incurs out-of-pocket costs (such as credit card processing fees (initial and reversal), potentially fees from its third party host/platform), and expends staff resources. If you cancel, you agree you must compensate TCA by paying a Cancellation Service Fee of 25% of the cost of the full list price of the Program (without consideration of any discounts) (subject to change at any time in TCA’s discretion). You agree that TCA will deduct the Cancellation Service Fee from the amount of your refund (if any). No refunds will be provided for more than the amount paid.

1. 2. If you wish to cancel, promptly contact [email protected]. If you click “cancel” on an e-mail notice from a third party host/platform (such as GoToWebinar or GoToMeeting), or within a third party host’s platform (such as teach:able), you must also immediately e-mail [email protected] to alert TCA of your cancellation. If you do not, your reimbursement (if any) will be delayed.

C. No cancellations/refunds are provided for immaterial technical lapses during Programs or access to recordings, nor for any change of third party host/platform. Enrollments may not be transferred to another student.

D. Live Program Cancellations/Postponements by TCA:

1. 1. Tech Contracts Academy reserves the right to cancel or postpone any live Program for any reason, at any time before it begins, including without limitation if a minimum attendance threshold is not met.
   2. In the event of cancellation by TCA, you will be offered your choice of a full refund, or access to a recording of a substantially similar Program (if available).
   3. In the event of a postponement by TCA, you will be offered your choice of a full refund, transfer of your enrollment to the Program’s future date, or access to a recording of a substantially similar Program (if available).

E. Updated Recorded Programs: From time to time, TCA may expand its On-Demand Offerings to add an updated version of a Program and close the earlier version to new enrollments. If you are interested in enrolling instead in the new Program for the remainder of your Term, contact [email protected] to discuss if that is available, and if so what terms and conditions (which may include an additional fee) will apply. No refunds are provided for the earlier version when an updated version is offered.

F. If you are considering contesting a charge with your payment processor, please reach out to us first to discuss and potentially resolve the situation. If you contest your payment with your payment processor, (1) your Program enrollment will be terminated, and (2) without limiting TCA’s other remedies, if your contest conflicts with this Policy you must compensate TCA for its Cancellation Service Fee (see above), plus any additional fees and expenses incurred by TCA (including from its third party host/platform, if any).

II. In-House Trainings: For In-House Programs, the terms of a company’s Training Services Agreement with TCA govern, not this TCA Refund Policy. If you’re not sure if this applies to your Program, check with your company or [email protected].

III. Third Party Events: TCA is not responsible for, and this Policy does not address, events which are not arranged/presented solely by TCA, but at which a TCA representative speaks or is otherwise involved. Contact the presenting entity for such events to inquire about its payment and refund policies. If you’re not sure if TCA is the presenting entity, ask [email protected].